Here we pay tribute to those who have died from the virus in Kent. Last week they were instructed to focus on catching up the black bins missed from the previous week, although that was attempted and included Saturday working with a number of extra temporary staff, we are anticipating that some will have been missed or even not presented. Our Education Directory has everything you could possibly need! For many Maidstone residents it’s now time to renew their annual garden waste bin subscription. If your bin was labelled as contaminated, it had some items that do not belong in that bin. Winter weather - service disruption expected. Cans. The following list of these common problems will take you through the first steps to getting these resolved. You can subscribe to our Garden Waste Collection Service, compost it at home or take it to an HWRC. Please check our list of possible reasons why your waste was not collected. My Account ; My Account ... if you choose not to log in, you won't see the history of your missed bin requests on your mygovscot myaccount. If your collection is missed, you must report it before midnight the following working day. Bread bags. Move my subscription. You can use this service to tell us about a missed waste or recycling collection. Home; Bins and recycling; My bin hasn't been collected; My bin hasn't been collected . You should never put any infectious waste or clinical sharps into your normal household waste and must request a Clinical Waste Collection. They advise: "If we have not collected your bin today please leave them out. Report a missed bin collection - GOV.UK. Brown bins are only to be used for garden waste (if you subscribe to the service) and are collected on a separate round by a different collection crew;  the household rubbish collection crew will not check brown bins for household rubbish. Your garden waste will still be collected every two weeks and there is no change to what you can put in your bin. Householders have usually still had their rubbish collected, as long as continued to leave their bins out, but up to 48 hours late. The council acknowledged there has been disruption to collections over the past few months, blaming vehicle breakdowns, traffic congestion, staff sickness and driver shortage. If the waste for the rest of your street hasn’t been collected, the collection may be running late. Please check our. Before reporting a missed bin, please check your collection was due. You may have another account with Maidstone Borough Council that is used to do something else with us. From mid-January, the council isintroducing 360-degree cameras to its vehicles in order to help evidence the issues their crews face and to monitor performance. We will return to empty it within two working days. Other accounts with Maidstone Borough Council. Details of refuse collections across the borough of Maidstone during the festive season can be found on the council’s website. Both Maidstone Borough Council and Kent County Council allow the reporting of common problems online. If after reporting these they are not resolved please contact your local borough councillor or county councillor who will be happy to help you. Your recycling was not separated out into the appropriate containers. If you're moving within Maidstone. Bin collections To report any issues about your bin collections, garden waste or if you are missing your bin you must contact your local borough or district council. Please see our rubbish collection page for more information. View your collection calendar, report a missed and order a new bin. See our waste collection updates page for details. Before you report a missed bin check: your bin calendar your bin was out by 7am. You will need to wait until your next scheduled collection, or take … If you produce more than a third of a black bag per week of non-infectious clinical waste, you will need to request a Clinical Waste Collection. Please wait until the end of the working day to report a missed collection as our collection contractor’s rounds operate until 6.00 pm. Cancel my subscription Includes Council Tax direct debits, housing benefits and business rates. However, the council said it was pulling out all the stops to rectify the problem. Our contractor will contact you by 1.00 pm and will return by 6.00 pm the same day if they confirm they missed your waste. Midlothian Council. Check what we can and cannot recycle. Tell us your address for details about your area, Data protection and freedom of information, Special educational needs, disability and inclusion, Listening and Learning: Compliments, comments and complaints, Apply for housing benefit or council tax support, Report a change of address for council tax, Problems with highway trees, hedges or verges, Search for a job with schools and academies. If your road is not listed above, please click on the link to report your missed bin. If your collection has been missed several times, the collection crew may not have seen your waste. Information about Covid19:Please read our information on how we are supporting residents and businesses, as well as information on affected services. At the height of the disruption an average of around 10 to 15 rounds were delayed each week - around … Your green wheelie bin is for recycling and is collected fortnightly. Please leave your bin/box for collection on the boundary of your property for 7am on collection day. there were no bin bags or extra rubbish next to your bin (unless we agreed with you beforehand that we would collect extra bin bags, e.g. Cardboard. Collection vehicles will know what properties to collect from as they have PDA’s and electronic records of addresses who have subscribed. Your green wheelie bin is for recycling and is collected fortnightly. Please leave your bin/box for collection on the boundary of your property for 7am on collection day. On average around 10 to 15 rounds have been delayed each week - that’s about 15% of the total number of collections. Coronavirus is devastating families across the country. Contaminated bins. View your account. Please do not report a missed road until midday the next day. Our site provides access to information and online requests about the services delivered by the Council and our partners. your bin is too heavy; your bin is compacted - you need to ensure waste will fall out when the bin is collected; We will put a tag on your bin if we haven't collected it. Please follow government advice on waste disposal if you are staying at home due to coronavirus. Please use Internet Explorer 9 or higher. If you're moving out of Maidstone. Tell us so we can arrange for the bin to be collected. A missed bin collection is when we have not emptied your bin after 6pm on the scheduled collection day. We won't return to collect if your bin: contained something it shouldn't; wasn't in the right place for collection; was too heavy or damaged; wasn't put out by 7am on your collection day; wasn't reported within two days of your scheduled collection Contact your borough council There is then a link to fill out a missed … The garden waste scheme operates on a two weekly system for the collection of grass cuttings, flowers, plants, hedge trimmings and pruning, leaves and small branches. Head to our politics page for expert analysis and all the latest news from your politicians and councils. If you're moving within Maidstone you can take your bin with you. Gravesham Borough Council had hoped to continue collections as normal today, however this morning they made the decision to suspend operations. Homechoice. Open. Search this site. Report a missed bin collection for a house. Plan meals, try new foods and explore cuisines with tested recipes from the country's top chefs. Coronavirus (COVID-19) and bin collections. News Renew your garden waste bin collection now . You presented your household rubbish (residual waste) in a brown garden waste bin. If you put items out that are heavier than 25kg/50lb or longer than 1m, you will need to book a Household Bulky Waste Collection or take it to one of our Household Waste Recycling Centres (HWRCs). Skip to content Skip to navigation The City of Edinburgh Council. If your bin is not emptied as scheduled: Leave it out. Report a missed bin collection. Report a missed bin collection. A missed bin must be reported to the Council at the latest by 5pm the day after the scheduled collection day. If you do not report it we will not be able to empty it until your next scheduled collection. The problems led to Maidstone Borough Council to issue an apology to residents. More coronavirus (COVID-19) updates. You can check your collection day by using the My Local Area page. “Regrettably the disruption to service has been due to a combination of issues, predominantly vehicle breakdowns, and restricted access to areas which have resulted in collections being repeatedly delayed. Can't. Missed collections can be reported by telephone up until 5pm or by email/webform up until midnight of the next working day following the scheduled collection. You can report missed collection of: general waste; garden waste (have your subscription reference number ready before reporting) recycling; communal bin store; You can also use this form if you are part of the food waste recycling trial and you want to report a missed collection. Jennifer Shepherd, the council’s head of environment and public realm said: “Maidstone Borough Council would like to apologise for the disruption to the refuse and recycling service over the past few months. Waste collection services are still delayed from Mondays bad weather. Report a missed bin collection for a flat. If you report a missed collection, our contractor will investigate, including checking their vehicle tracking data and on-board CCTV footage, to confirm that your waste was out for collection by 7.00 am and was missed by their collection crew. You can report a missed bin collection for: Please make sure you put the items in the bin loose, without plastic bags or sacks. Home. Please provide your contact details when you report your missed collection so that our Contractor’s admin team can contact you to check where you normally leave your waste for collection. Report a missed bin collection. Our contractor will contact you by 6.00 pm and will return by 12.00 pm midday the next day if they confirm they have missed your waste. Please make sure you put the items in the bin loose, without plastic bags or sacks. We will try to collect them later in the week. Report a missed bin. Can. Published date: 15 April at 17:15 pm News Item. Our contractor will contact you in the morning on the next working day and will return by 12.00 pm midday that day if they confirm they have missed your waste. You'll need to tell us your new address as we're only collecting from subscribed addresses. This website and its associated newspaper are members of the Independent Press Standards Organisation (IPSO). The collection round is later than usual If the waste for the rest of your street hasn’t been collected, the collection may be running late. We can only take normal household waste. This browser version is not supported. “We are very sorry to the residents who have been affected and continue to work with Biffa to deliver a more reliable service.The collection crews are working hard to catch up, including shifts across the weekends, which both MBC and Biffa are extremely grateful for.”, She said: “If we can ask residents to put their bins-out the night before or by 6am to accommodate the earlier collections we would appreciate it and would be really grateful if residents can take extra care and consider where they park, especially over the Christmas period, to ensure that our vehicles are able to gain access.”. Report a missed bin collection. We can check using review footage from bin lorry cameras; we didn't leave a contamination tag on your bin asking you to remove something; Don't report a missed bin if: it's more than two working days since the bin was missed Before you start. If we accidentally miss your bin, report it and leave it out for collection. South Oxfordshire District Council will only take requests if the property lies within our administrative boundaries. Crews are out today, they are collecting waste & recycling from properties scheduled for Monday and Tuesday. Missed bin policy. If you have not received a letter, your collections have not changed. Bin wagons could struggle to make their way along some routes Gravesham. Home - Maidstone Borough Council. You should not put garden waste out amongst any other type of waste. Council Tax and Benefits. So to resolve that for the residents, they have also been instructed to remove excess black bin waste this week. If incorrect items are in a recycling container it will not be collected or emptied. Avoid contacting us to report a missed collection. Find a list of accounts below that will help you do what you need to do. View the latest coronavirus stats including new cases, rolling rate and case rate compared to average. If we haven't emptied your bin on your designated collection day, you need to tell us by the end of the following working day. Start. Report a missed bin. It has arranged with its contractors to start one hour earlier - at 6am - and has added two more vehicles to the fleet, recruited five extra staff and introduced dedicated crews to re-attempt collections where they have been missed. Please consider these possible reasons why your waste may not have been collected before you log a missed collection: If you put it out later, you may have missed the collection crew who start their rounds at 7.00 am. Just when people have stacks more rubbish to dispose of with discarded Christmas packaging, so Maidstone council is having trouble with its bins collection. Our main services. Numbering your garden waste bin will help the crew identify your bin against their records. After this, we will not return until the next scheduled collection day. Trying to find the right nursery, school, college, university or training provider in Kent or Medway? All waste collections including black sacks, recycling and organic waste are operating as usual. "If your bin has been accidentally missed, many apologies." Due to the recent snow, waste collection services including bin deliveries are affected. We will try to empty bins missed from a Friday on the Saturday, but this may not be possible. What's for dinner? On the day of the collection wait until after 11pm to report a missed collection. Housing and local services. We will get to it as soon as it's safe for us to do so. Welcome to Maidstone Borough Councils website. If the missed bin was not reported before this deadline, we are unable to arrange collection. You need to report the missed collection before the end of the next working day. The council even said that parked vehicles had sometimes prevented access to homes. Just when people have stacks more rubbish to dispose of with discarded Christmas packaging, so Maidstone council is having trouble with its bins collection. If your bin has not been emptied by 5pm Saturday, please present your bin for collection by 6am Monday. Recycling, rubbish, streets and roads.