Of the bins that were missed, the majority were returned to within 48 hours. Reporting a missed bin collection. Find out which day of the week your bins are emptied and when your next collection is in Elmbridge, Mole Valley, Surrey Heath or Woking. Help make sure your collections aren't missed. Missed bins should be reported no earlier than 4:00pm on collection and no later than 24 hours after the scheduled collection day. Bin collections and community recycling centres . Postcode lookup. Bin collection days in Elmbridge have been revised for the holiday period and are two days behind schedule. After this, we will not return until the next scheduled collection day. Normal collection days will resume on January 8. The new waste collection contractor in Elmbridge has been labelled an "utter disgrace" as "maggot infested" bags prompt increasing health concerns. Before reporting a missed bin, please check your collection was due. As of 4 August 2017 the performance of the waste collection service in Elmbridge has significantly improved. Online forms to request collections of garden waste, bulky waste or sharps, help with your bins and new bins in Elmbridge, Mole Valley, Surrey Heath and Woking. Just click on the button "report a missed bin". You cannot report your bin has been missed until after 3:30pm on your collection day. Why we can’t collect some waste. This can help to clarify when and where bins were presented for collection, if access was blocked, or if there was another reason why the bin was not emptied. Elmbridge Council has apologised for missed bin collections after the recent change of contractor. Report a missed collection To avoid a missed collection please ensure your bins are out by 7am on the day of your collection. If your bin was not put out on time you will need to make alternative arrangements such as taking your rubbish to the recycling centre, put it out for collection the following week. Put your bins and boxes out by 6am on your collection day. Missed collections must be reported within 3 working days of the normal collection day. Your bins contain the correct waste (you can check online here) Are by the boundary of your property; Remember not to leave general waste around your bin. Before making your report please check the following: Was your bin put out before 7am on your collection day? If it is just your property which has been missed, please let us know using the link below. As there are more people at home, there is an increase in the amount of waste being collected in the district. Reporting a missed bin. Elmbridge Council has apologised for missed bin collections after the recent change of contractor. There will be no recycling (blue bin) collections next week for any area of the borough. There is no need to log a missed collection. Major disruption to collections. Our contractor will return within two working days of receiving a missed bin report for any validated missed collections. We aim to collect your missed bin within two working days of it being reported to us. Missed collections can be reported by telephone up until 5pm or by email/webform up until midnight of the next working day following the scheduled collection. To report a missed bin or sack collection: Check your collection day. Once you have found your property using the system below, you can report a missed bin. Missed bin collection. You will not be able to report your bin as missed if the crew have not finished working in your area yet - this could be up until 4pm. When missed bins are reported, part of the investigation will include looking at our vehicle trackers and on-board CCTV recordings to find out what went wrong in order to improve the service. Residents … They should be at the edge of your property and visible from the road. Missed bins can only be reported after 5.30pm on your collection day; Missed bins must be reported within 2 days of the missed collection; Start Now Textile collections are suspended. Week commencing Monday, December 25. Only leave additional waste to the side of the bins if it is the result of previously reported missed collection. Missed streets. If your bin or sack has been missed by our collection crew after being correctly presented it must be reported to us either in person or by ringing Customer Services on 01507 601111 within 3 working days so that we can return to collect the waste. If your bin has not been emptied let us know no later than two working days after your expected collection. Household waste (green bin) collections which did not take place this week (w/c Jan 25) will now be taking place next week. Enter a postcode. Check and report missed bin collections online . Bins missed last week (commencing June 5) will not be collected until the next time they are scheduled to be. You will need to put in your postcode only, then click on find address. Report a missed collection. Please read the terms and conditions of the service carefully - it can take up to 14 days to add your property to the garden waste round; please do not report a missed collection immediately after joining or re-joining the service.. Garden waste annual subscription prices 1 bin service: £49 (concessions* £24.50) 2 bin service: £93 (concessions* £46.50) Textile collections are suspended so crews can focus on collecting rubbish, recycling, food waste and clinical waste. Reporting a missed bin. Missed bin policy. Bins missed last week (commencing June 5) will not be collected until the next time they are scheduled to be. Normal collection day/ Christmas collection day Monday, December 25- Wednesday, December 27 Tuesday, December 26- Thursday, December 28 Wednesday, December 27- Friday, December 29 … Check your council’s website to report a missed bin collection. For example SW1A 2AA Find. Report a missed bin collection . You may need to provide contact details when reporting a missed bin. You can check the status of your bin collections and report missed collections online. Online forms: Report a missed collection Select your address. Missed bin, box or sack collection: You must report a missed collection to us within 2 working days of your scheduled collection day; We will return within 2 working days once reported; You must leave the bin by the boundary to allow the crew to re-attempt collection. If your collection is missed, you must report it before midnight the following working day. Warm weather and a lack of temporary drivers are to blame for months of missed bin collections, Elmbridge Borough Council (EBC) has claimed.. If we have missed your waste, recycling, food waste or garden waste collection please let us know within 48 hours of the collection date. Only report a missed collection after 1:30pm, providing you have put your bin/sack out before 5am on your collection day. Close alert Coronavirus (COVID-19) : Latest information and advice , how to get help , updates on services in Bournemouth, Christchurch and Poole . Find a postcode on Royal Mail's postcode finder. However, those residents with a purple paper and card bin will be collected as normal. Only customers with an active subscription may report their garden waste missed, if you have a subscription and are unable to report please contact customer services on 02088256000. Missed bins must be reported within 3 working days of the collection including the collection day. Residents are asked to put the bin out at the normal time; excess waste will also be taken as long as it is in a container or bag. What wasn’t collected? This deadline is necessary for us to process and schedule the work in a timely manner and ensure we can return to you as quickly as possible. If your recycling, food or rubbish collection has been missed, please let us know using our missed collection form. We won't return to collect if your bin: contained something it shouldn't; wasn't in the right place for collection; was too heavy or damaged; wasn't put out by 7am on your collection day; wasn't reported within two days of your scheduled collection; If none of the above applies, you can report a missed collection. Before you start . Has Your Bin Been Missed? ... Report a missed collection; Report a street cleaning problem. Make sure your recycling is in the right boxes or bag. Report a street cleaning problem – Surrey Heath . However please let us know by 3:30pm the day after your scheduled collection. Bin collectors considering strike action in Woking, Elmbridge and Surrey Heath "I appreciate this means residents' dustbins won’t be emptied or the streets cleaned" getsurrey Report a missed bin collection. We use cookies to provide necessary site functionality and improve your experience. Check your collection Please also ensure. Of the 120,776 bins that were due to be emptied last week, missed collection reports from residents indicate that 99.3% were emptied on time. While the coronavirus (COVID-19) situation continues, we may on occasion be operating with a reduced workforce as some employees self-isolate or have been instructed to stay home. Before you report your collection as missed… Postcode. You can also find out more about what waste can go in each bin. Residents are asked to put the bin out at the normal time; excess waste will also be taken as long as it is in a container or bag.